Welcome to Kopi Hainan. These Terms of Service (“Terms”) govern your use of our website https://kopihainanmy.com and any purchases you make through it. By accessing or using our website, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website.
General Information
This website is owned and operated by Kopi Hainan HQ (“we”, “us”, or “our”).
Our goal is to provide high-quality products to our customers.
We reserve the right to update, change, or replace any part of these Terms at any time. Any changes will take effect immediately once posted on our website.
Online Store Terms
By using our store, you represent that you are at least the age of majority in your state or country, or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).
Products and Orders
- All prices are listed in Malaysian Ringgit (MYR) and are subject to change without notice.
- We reserve the right to limit the quantities of any products that we offer.
- All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion.
- We reserve the right to discontinue any product at any time.
Once an order has been placed and payment confirmed, you will receive an order confirmation email.
If we are unable to fulfill your order, we will notify you and issue a refund.
Payment
Payments on our website are processed securely through ToyyibPay or other authorized payment gateways.
We do not store your full payment information on our servers.
By submitting payment details, you confirm that you are authorized to use the payment method provided.
Shipping and Delivery
Orders are typically processed within 1–3 business days after payment is received.
Delivery times vary based on location and courier services.
We are not responsible for any delays, loss, or damage caused by third-party couriers such as EasyParcel or their delivery partners.
Returns and Refunds
Please refer to our Return and Refund Policy for full details on eligibility, timelines, and procedures for returns or exchanges.
Accuracy of Information
We strive to ensure that all product descriptions, prices, and other information are accurate.
However, occasional errors may occur. In the event of an error, we reserve the right to correct it and revise your order accordingly.
Intellectual Property
All content on this website — including text, images, logos, and trademarks — is the property of Kopi Hainan HQ or its licensors.
You may not copy, reproduce, distribute, or modify any content without our written permission.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products, including but not limited to loss of profits, data, or goodwill.
While we do our best to ensure accuracy, we do not guarantee that the website will always be available, secure, or error-free.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Governing Law
These Terms are governed by and construed in accordance with the laws of Malaysia.
Any disputes will be subject to the exclusive jurisdiction of the Malaysian courts.
Contact Information
For any questions about these Terms of Service, please contact us:
Kopi Hainan HQ
📧 Email: hqkopihainan2020@gmail.com
🏠 Address: No. 28, Lorong 3 Pusat Perniagaan Seri Intan, Teluk Intan, 36000, Perak
🌐 Website: https://kopihainanmy.com